How Should Hotels Handle Unruly & Unauthorized Visitors?
Has your hotel recently dealt with unruly or unwelcome visitors? Unfortunately, these situations arise rather frequently in the hotel and hospitality industry. Even small hotels and motels face guests that act recklessly or loudly, and it’s also not unheard of for criminal activity to happen.
When facing unruly or unauthorized victors around your hotel, you want to ensure that everyone else on the premises is safe and secure. Unparalleled Security is here to assist you!
If you're wondering how to handle proven or dangerous visitors or guests, start with these three steps.
1. Train Employees in Security Protocols
The first step in handling difficult or dangerous guests is training. Every single employee at your hotel should know the security protocols you have in place. While each hotel is different with its own unique rules, every person you hire should know what to do.
The protocol for dealing with loud guests is likely different from the steps for addressing potentially criminal behavior. Consider putting together training materials. It’s also vital to make it easy for employees to call security or police professionals when necessary.
2. Install Security Cameras
Having a security camera around your hotel is a must. If you don’t already, it’s time to set these up in the common areas of hte hotel and around parking lots. While security cameras won’t necessarily stop bad behavior, they can help you identify where the problem is happening.
3. Hire Security Professionals
The most effective way to ensure unruly or unwelcome guests are handled safely is to work with security professionals. Security guards can monitor for suspicious activity generally. And, if any concerning situation arises, they can act.
Security guards are there to provide support and protection to your employees, so they don’t have to confront difficult visitors or guests all on their own.
At Unparalleled Security, we offer armed or unarmed security guards. Learn more about our hotel security options, and reach out to our team with any questions!
Protect Your Hotel Guests, Employees, & Property
Because so many people stay and leave hotels, having security guards or other security services in place ensures protection and safety for everyone. At Unparalleled Security, we have many decades worth of experience protecting hotels in the Twin Cities area.
Call our Minneapolis office today at 651-300-1515 to request more information about hotel security.